Privacy Policy

This Privacy Policy describes how Alkali Data collects, uses, and shares information when you use our website and mobile application (the "Service") to purchase data bundles, airtime, electricity, and TV subscriptions.

1. Information We Collect

• Account information: name, email address, phone number, and password.
• Transaction information: phone numbers, meter numbers, smartcard numbers, network provider, plan, amount, and transaction status.
• Payment information: processed by our licensed payment partners; we do not store full card details.
• Device and usage data: device type, operating system, app version, IP address, and log data.

2. How We Use Your Information

• To create and manage your account.
• To process and deliver your purchases and bill payments.
• To provide customer support and respond to your requests.
• To prevent fraud, abuse, and to comply with legal obligations.
• To improve the Service and develop new features.
• To send transactional messages and, with consent, promotional updates.

3. Sharing of Information

We share information only with service providers necessary to deliver our Service — including telecom networks (MTN, Airtel, Glo, 9mobile), electricity distribution companies, TV providers (DStv, GOtv, Startimes), and licensed payment processors. We may also disclose information when required by law.

4. Data Security

We use industry-standard technical and organisational measures to protect your information, including encryption in transit and secure authentication. No system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You may access, correct, or request deletion of your personal information at any time. To delete your account and associated data, visit our account deletion page.

7. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

Questions about this policy? Contact us at Alkalidatasub@gmail.com or +234 705 044 4411.